Customer Testimonials
Great Job On Giving Me, Direct To The People I Needed To Get Through To!
Mark and Doug were very helpful and easy to work with. Felt like I got a good deal.
Service department sucks!!!! The service advisor Derek J. is fantastic but to have to wait 2.5 hrs for an oil change when you had an appointment is absolutely ridiculous. Very hard to get an appointment as well when you have issues with their vehicles! 2nd time tire cap has been missing after tire rotation as well. They are not cheap to keep replacing. Placed a call to service manager, will update when I see how it is handled.
The diagnostic service was highly unsatisfactory, and no accurate delivery date was provided. After more than four weeks, the actual problem remained undiagnosed. Ultimately, I had to identify the issue myself so that the repair could be completed. Problem - Starter motor failure
Worst sales department i have ever dealt with especially the sales manager. Went to a different dealer and it was great. They did try to force their BS window engraving which is a joke. Also got a hell of a better deal at this other dealer. Would name it but google would void my comment.
Excellence service! Bryssa was awesome!
Very slow
I want to give a huge thank-you to Mr. Anthony Pollard! He was incredibly patient, understanding, and helpful throughout my car-buying experience. Even when I changed my mind at the very last minute and decided I wanted a different vehicle, Mr. Pollard never made me feel pressured or frustrated.
He went above and beyond by personally driving me to their sister dealership on Coliseum Boulevard and making sure I was taken care of before leaving me in the very capable hands of Miss April Clark. That meant so much to me because he could have easily just sent me on ... Read More Google - Aug 14, 2026
My service writer was Bobby who did a great job dealing with me(which isn't easy sometimes) thank u Bobby! Thank u to the service manager for all u did! Im sorry I didn't get your name but u were very professional. You took care of my problem with the parts department so I didn't have too. Walker GMC always does a great job for me!
Huge attitude problem when I didn’t want the truck with a ridiculous Interest rate they told me I wouldn’t find a better interest rate went to Toyota. Literally got the interest rate cut in half.
Blocking the road and doing nothing about and leaving people having to unsafely go around or find a way to get out of the line is so unsafe. The road is not for your line, and for you to do nothing about it is unprofessional. I had to drive off the road with a baby in the car because your line was blocking the road and made me run late to daycare. Fix this before a car wreck happens.
My wife’s GMC Yukon had an engine issue. We brought it in and Walkers service advisor Chris Wright took immediate care of us. He provided us a take home and called us every day with an update on the progress of our vehicle. We highly recommend Walker GMC’s customer service. Thank you again Chris for all of your help!
I love Walker Oldsmobile. I feel that I have the greatest combination. My service representative, Bobby Rhodes, is the best. My vehicle was picked up, worked on, and delivered back to me, all while I was at work. I do not have any complaints on the dealership. However, I am still trying to get familiar with the vehicle and all of the technology. Thanks for a great job, well done Bobby!
Service advisor Chris Wright was very helpful, resourceful, and very kind to work with.
I have had to bring my vehicle in multiple times (unfortunately) and the service department has been helpful every step of the way. If there ever was an issue it was addressed and taken care of. Specifically, Brissa, Chad, and Bobby were always kind and helpful.
My service person was Derek. He provided excellent service and provided explanations of what to expect and the importance of the immediate repairs. He made sure that I was valued as a customer in their family environment. Thank you Derek Jeter! He is a great Service Advisor!
This is my 2nd vehicle from Walker Automotive in 2 years and I couldn't be more happy with the attention and dedication to customer service. Alexis Johnson worked quickly to have my truck ready for delivery by Friday which made for a great weekend. They were able to secure me a loan at a lower rate than I could find on my own and everything was done professionally and no drama. I dont plan on having to buy another vehicle for sometime but I will use Walker again. Eric Moran is running a great dealership!
Bought a 2020 yukon denali only had it 2 weeks check engine light came on had it put in a dealership shop needed new fuel injection rail new fuel injector an had bent valves stay in shop for 3 weeks.was over 13 thousand to fix walked didn't try to help getting fixed will never go back to walker dealership or recommend anyone else to... here's the Vin number you asked for 1GKS1CKJ3LR284290 the salesman Larry ficklin was notified of the problems said would have to talk to his manager we never received any other response..
I have never been so disappointed as I have with this dealership. I am a nurse who works in Alexandria, LA. My XT4 electrician system shut down on holiday. It was towed here , $1500 later they replaced my BCM without programming back to original mileage. I spoke to a manager named Buster , very rude and yell at me for asking why couldn’t my odometer settings be restored. If you have a choice , DONT ever recommend coming here. My XT4 electrician system is non programmable by any dealership and now my vehicle has a depreciation in value. Horrible experience- stay away
I have bought 3 vehicles from here couldn’t ask for better people Alexis Johnson was the best sales person. I told her what we wanted and she made it happen.
Alexis Johnson was all you could ask from a Salesman and so much more. She was very knowledgeable about each vehicle. Her personality was great, by the time we left it felt as if she was part of our family. She made sure to “make things happen” and at then end of the day everyone was happy.
Alexis is the best person to work with you tell her what you want or need and she will bend over backwards to make it happen!
The salesman John was Great. The people that clean up the truck left scratches all over. John got this issue solved at Ceramic Pro. I still have a Windshield full of little circles in the sunlight. I hope to have this issue solved soon. John Slayter very honest and knowledgeable. Good guy.
Mark and Noah, in the parts department, really saved my day. They went the extra mile to help me when I was in a bit of a bind. I really appreciate their excellent service level. Thank you.
Horrible service department . Walker GMC has lost my business and all future business .
Brought my vehicle in for warranty work , parts were on back order . No problem, I was told I would receive a call to set an appointment once the parts arrived .
The service center never called .
I called multiple times over the duration of 4 months checking the status of the parts . I was consistently told I would receive a call once the parts arrived .
Now the vehicle is “out of warranty “ and they will not honor that it was brought in prior to expiring .
Although , I did not ... Read More Google - Jan 9, 2026
I want to recognize two employees at Walker GMC who went well above what anyone could reasonably expect.
While traveling to Dallas last week, my vehicle began having issues. The next morning, when I contacted Walker GMC, I accidentally reached the personal cell phone of salesman Todd Defee. Instead of brushing me off or redirecting me, Todd took ownership of the situation immediately. He was patient, asked detailed questions about the problem, personally spoke with a mechanic on my behalf, and then connected me with service advisor Cameron Hayes. Before I even had a chance to call Cameron, Todd followed ... Read More Google - Jan 6, 2026
Went to the parts department for info and the staff was absolutely amazing. Greeted me as I walked in. Asked how they could be of assistance and quickly answered my questions and helped me find the information and part numbers I needed. The staff went above and beyond. Thank you so much.
THE ABSOLUTE WORST SERVICE EVER RECEIVED AT ANY AUTO BUSINESS !!! Not only was the service department totally inadequate but the receptionist was THE RUDEST PERSON. That whole department needs an audit !!!!!! I will drive out of town for future service !!!!!!!!
Samuel at Walker is so very kind and helpful. He made sure my car was serviced quickly and efficiently. He’s the best y’all! Highly recommend him for all your service needs!
Each time I have taken my Mazda in for service I am well pleased with the service. Thanks to everyone.
If I could give negative stars I would! I dropped my car off at 8 am for an 8:15 am alignment appointment and at 12 pm it still hadn't been touched even though the advisor lied and said the right side had been done just not the left. I guess because I'm a woman they think I'm stupid.
I highly recommend Walker. Terri in the wholesale parts department is always helpful and nice. She is so easy to work with.
The dealership is quite good. The extended warranty is somewhat disappointing. It is still in force but the recent repair evidently was not covered; I had to pay for it. Moreover, the type of failure should not have occurred in a gently used vehicle with only 37,000 miles on it and certainly should have been covered by the extended warranty.
The problem I had was at the beginning undetectable. But in the end, they figured it out and it’s working fine.
Just bought a beautiful CX-90 … This SUV is so comfortable. Thank you Mr Anthoney Pollard & Misty for going the extra mile in finding the color I wanted..
Ms. Kaitlyn I appreciate your proffesionalism, experience, and gracious courtesy, during the recent service work at Walker GMC. I As an individual whom has worked in the service field, I can vouch for your ability to manage. Thanks again Kaitlyn.
Kenneth Turner went above and beyond to help me find the right car to fit my needs! He stuck by my side every step of the way and made sure I was completely satisfied with my purchase after a long process of not knowing what kind of car I was in the market for. Kenneth made the experience easy going and never made me feel pressured to make a purchase or as though I was a burden after asking to see multiple cars. Kenneth truly is a 10/10 salesman!
Courtesy from everyone in and out quickly always friendly
Always excellent
If I could leave a 0.5 star review I would. My mother went to these people in desperate need of a vehicle. While there they guaranteed a $300 down payment. They ran her credit (which puts a dent in ur credit score) and approved her for the $300 down payment. Today they called her and told her after running her credit and getting her info that they're expecting more than that. (So they lied to her in her desperate time.) So now her credits dinged and she can't get a car thanks to these liars. They will not be receiving any ... Read More Google - Feb 13, 2025
Sam handled my service and had my vehicle finished in record time, well before I needed it for an appointment!
Samuel Parks
Brought our 2017 Yukon in for servicing, tire rotation, oil change, alignment. Scheduling and rescheduling an appointment was easy but for a 7:30a slot on a Thursday and not being done til almost noon, took way longer than expected. They had a decent lil waiting room with snack crackers, coffee and water which was nice. Plus a vending machine. Adding a timeframe for service was about the only thing I’d suggest.
On a Friday afternoon around 4:30 my 2022 Sierra had to be towed to Walker GMC. Sam Parks was able to find a loaner truck for me while I waited on the part to be delivered with not ETA on delivery. Surprisingly the part arrived on the following Thursday and Sam Parks was able to get the new part in that morning and I was back in my truck by 11:00 am. Thanks to Sam Parks for getting a loaner truck and getting my truck repaired in a timely matter especially since this was during the New Years holidays!!
Tandy Thompson is the man! He provided me with excellent customer service. Professional,knowledgeable with great communication skills. If you must get your vehicle serviced in Alexandria,call this dealership! Ask for TANDY! He will take care of you.Thank me later.
Samual Parks was my Service Tech at Walker Miata. He took very good care of me and also my car. I love how they send a video of my car and describe how my car is doing on things such as tires, brake pads, windshield wipers, filters, and my initial reason for coming in!!! The service department is the heart of a dealership and the main reason I will purchase from this dealership in the future!
Samuel Parks was my service advisor. He was very polite and courteous. I appreciated the professionalism and that when I was told my vehicle would be ready in an allotted amount of time it was.
Got a truck from there and had minor fixes need do. Service is unorganized not very friendly and very slow. I will not ever purchase a vehicle from them again.
My car was serviced quickly. I was glad because I only had about 3 hours to get it done. Sam made sure it was done in less than 2 hours. Thanks Sam.
I recently had my GMC Yukon serviced at Walker GMC. I was able to drop my vehicle off for the day and have all of my issues evaluated and fixed in a timely manner. All the while receiving updated phone calls and given a link to check the status of my vehicle whenever I wanted. I was so impressed by their thoroughness and professionalism. Its why I have been a customer of Walker for over 20 years.
Sam provides excellent customer service and will go out his way to help you.
The experience at Walker GMC Service department is down right despicable. Everytime I go I. For regular maintenance service, they screw something up on my brand new 2024 GMC Sierra 3500. Very long wait times and very very poor workmanship on the work. I don’t recommend anyone to ever get any work done at the Service Department!
Today I had the pleasure of having Allen Gorum handling my situation. He was very prompt, courteous and professional. My vehicle was taken care of and ready to get back on the road in 2 hours. He kept me informed every step of the way. I will definitely bring my vehicle back for routine servicing. Thank you Aalen Gorum!!!
Allen Gorum was our service rep..Professional and helpful. Answere all questions and I was very pleased
Jonathan Allen Gorum was our service manager. He was very helpful in notifying us and keeping us informed about the service of our 2020 GMC Sierra. He found some issue with the truck that needed serive and he made sure we were aware and gave us suggestions. His leadership skills and customer service skills are highly rated in our opinion. We appreciate his service.
Professional in every way! Excellent service from Tandy in the service department. From assistance with insurance to providing a rental car.
John Slayter is a asset to Walker dealership he made sure I was happy with my purchase he answered all of my questions
Buyer beware, DO NOT BUY HERE, They know nothing about costumer service after the sale, brought me vehicle in 3 times for same issue, still not fixed, they want to keep it over night until they can resolve issue, but do not offer a curtesy vehicle, for something that is under warranty, only 13000 miles. You would hope after spending north of 70000 $ on a vehicle that would value your business, they don’t. Told them me or my family will never buy a walker vehicle again, they didn’t care.
I came in for a suspension sound and a reason as to why my temp light came on. They let the car idle while they checked it and the radiator blew because my fan wasn’t working. I had to pay for the installation of a radiator when if they weren’t letting it idle they would have caught it was just the fan only. Then I had to speak to a manager because the advisor hiked the price on me after telling me one price for two days straight. Then he called and said he needed to give his ... Read More DealerRater - Feb 20, 2024
I must say, I had a pretty good experience.... Now, it may not be the same for everyone, I suppose it depends on whom your Service Advisor may be... I may have just gotten lucky, and gotten a good representative...and that is just what he is, too... He's not just a Service Advisor, he's a representative for the customer as well... It's nice to have someone represent your interests, he did a great job... I must say, I think this might have been the best dealership service experience I've ever had, if I were to ... Read More DealerRater - Dec 8, 2023
The salesman, John Slayter was amazing. He was very knowledgeable and friendly. Everyone we spoke to was friendly from sales to finance. We got a great deal on a '23 Terrain that we love and we will definitely go back and /or refer anyone who needs a car to Walker.
Abysmal. Truck sat 3 days just awating diagnosis. It never happened. On day 4 I took it to a shop that had MORE THAN 1 DIESEL MECHANIC. As long as this place has problems with manning, I can't take it there. For anything.
Doesn’t pay to make an appointment for service over there. You will just waste your whole day because they don’t know how to schedule services!! Got my first oil change there because it was free and took 3 hours, scheduled again this morning and guess what told me will be at least 3 hours before they could get to it! I recommend going to your local oil change shop and give your business to the local guys!
A very expensive windshield wiper or oil change service shop, at best. I had an issue with my truck I could not find myself so I brought it to the “Professionals” having confidence they could. Components were changed with a recommendation to change a very expensive one, which I declined. I brought the truck home and finally found the issue. Under a $20 fix. I also asked for a maintenance service be performed while they had it. It was only halfway done. Not sure if they don’t listen, don’t know, or don’t care.
I scheduled an appointment for 0740. I arrived at a crowded service center. I was informed that I would be waiting and that scheduling an appointment for 0740 does not mean someone is set to work on your vehicle at 0740. So scheduling an appointment is useless it pretty much acknowledges that you are bringing your truck in and that they will get to it whenever.
Service? What a joke! You call and get an appointment time (like I thought you were supposed to do) only to find out when you get here that a mad rush came in. Now, you are pushed back further and further. It’s been over 1 1/2 hours since arriving and your vehicle is still sitting in the back of the lot. My advice don’t try and do right and make an appointment. Just show up!!!!
Alan and everyone at GMC are always awesome and take very good care of all my trucks needs.
Both times I had an appointment for an oil change here I had to wait over 1 1/2 hours for them to complete it! That’s with an appointment! Will never come back again!!!
I was quoted three different days that my vehicle would be ready. I had to call to see if my vehicle was ready! I drive to the shop to see if my vehicle was ready and they merit had to be washed, after calling the next day to see if my vehicle was ready, I was told yes and when I arrived my vehicle was dirty! Someone pulled all of my factory stickers from my vehicle such as Thr radio protection sticker.
Having recently purchased a new GM from this dealer, I highly recommend it. My last Yukon and dealer left a little to be desired. Walker went above and beyond answering my questions, making sure I knew all the features of the vehicle, and even picked me up at the airport. Best GM experience I have had in five years!
Dropped off vehicle Wednesday no contact from dealership. I called Friday morning for update was told had not been looked at and to leave it till cob on Friday so they could try to get to it. Picked up Friday 430 nothing done
I will never go to another Walker dealership to buy a vehicle or for a vehicle service nor will I ever recommend it to ANYONE EVER! Had my car for two weeks and didn’t even diagnose the problem then when my husband got it home the lid/cover to not only my fuse box and engine were almost completely off. Service was TERRIBLE never again.
Did not see a point in making an appointment. An oil change and battery test took over 2.5 hours with an appointment that I arrived to on time.
I had a issue with my transmission. Spoke with Will Godfrey, new car sales and he hooked me up with Adam Kollar In the service department. I was able to drop off my truck and then Walker rented me a car from Hertz so I wouldn’t be without a vehicle. Adam kept me constantly informed on the progress of my truck and he was very professional. I’m so glad we have a service department like this one in our town. Big thank you to Adam and Will for the very fast and professional service. If you didn’t ... Read More DealerRater - Oct 26, 2022
My car was repaired in a timely manner and was contacted on a regular basis.
Absolutely awful didn't fix my problem the engine light is back on took it back to auto zone same thing turbo so you must not have replaced it when I told you that is what was wrong with it. Definitely will be contacting management asap!
Unbelievably slow!!!
Getting an appt. was very easy. Talked with Kayla and she was very friendly and professional.
Horrible horrible service. My mom took her car there on a Friday to get an appointment to have her wheel bearing looked at. She was given an appointment to bring her car in Tuesday @7:30. She took the car in as the appointed time. After not hearing from the service department, she called and got no answer. So she went there and found out that her car was not even looked at. The female receptionist told her that nothing was in the computer and they did not know why the car was there. My mom found the person that gave the ... Read More Google - Sep 15, 2022